TELEPHONE TIPS FOR FAMILY CAREGIVERS


Who hasn't been frustrated when calling a doctor's office, government agency or an insurance company? We all have stories about encountering rude people, getting the runaround and sifting through multiple menu options before finally speaking with a live person. While the Web is a valuable resource, sometimes you just have to break down and use the phone to resolve an issue or attain information. Below are some telephone tips to help make this nagging task less burdensome.

1. Make the phone call when you have adequate time - not when you're rushed.

2. Prepare yourself. Review any written material first, write the questions you want to ask beforehand, and keep paper and pen handy to take notes during the call.

3. Psych yourself up to calm your jitters. Think positively. Plan what you're going to initally say.

4. Be modest. Tell the person on the other end of the line that you're an amateur, and that you hope they can give you some guidance. Enlist sympathy and, thereby, help.

5. State the issue or what you want clearly. Practice saying it before you pick up the phone.

6. Begin questions with "where" or "how" so people will be open to suggest possibilities.

7. Be persistent and patient, and don't get intimidated. You have the right to information and respectful service.

8. Be polite, but don't get brushed off. If you're constantly meeting roadblocks, ask to speak to a supervisor.

Obtaining information and breaking through red tape can be daunting. When one approach doesn't work, try another. There is more than one way to get information or resolve a problem, so remain optimistic.





source: http://www.rightathome.net/